Terms & Conditions

Sweet Sisters Cakery

Terms & Conditions

By using this website https://sweetsisterscakery.co.uk you agree to accept the following terms and conditions. These terms affect your legal rights, responsibilities and liabilities. Please read these very carefully.

 

Accounts

If you choose to set up an account (not mandatory) you will be able to log in to view your ‘account’ and previous orders. It is your responsibility to ensure that the information you provide is correct. It is against the law to use false information when making any purchase online. Sweet Sisters Cakery will not be held responsible for incorrect address information leading to missing parcels. Please check all your details thoroughly. 

 

Purchases

You may purchase without the need to set up an account. The purchase will not be considered as complete until you receive an order confirmation via email. If any problems occur relating to your order (e.g. insufficient stock) you will be notified as soon as possible via email.

 

Email

When setting up an account or making a purchase with Sweet Sisters Cakery you will be asked to provide an email address. This email address must be correct. By providing this email address you consent for it to be used as a means of contacting you (e.g. order confirmation). You also agree that this means of contact serves as notice in writing, thereby satisfying any relevant legal requirements. Please be sure to check your junk/spam folder and that your email address is correct as Sweet Sisters Cakery will not be held responsible for any emails that do not reach your inbox. 

 

Pricing

Sweet Sisters Cakery makes every effort to keep prices the same however varying outside factors may demand prices to change (e.g. ingredients cost increases). Sweet Sisters Cakery reserves the right to change the price of any or all products at any time.

 

Payment

Products will never be sent out until full payment has been made through the website via PayPal or by card payment via Stripe. Sweet Sisters Cakery reserves the right to cancel your order and provide a full refund for any reason. 

 

Delivery

**PLEASE NOTE WE ARE NOT CURRENTLY SENDING OUT POSTAL ORDERS**

All completed postal orders will be dispatched Wednesdays via Royal Mail.

 

Once dispatched the product is no longer the responsibility of Sweet Sisters Cakery therefore Sweet Sisters Cakery will not be at fault if your item is delivered late/ past best before date. All items are sent fresh. 

 

It is your responsibility to ensure that someone is available to receive your delivery as packages will not fit through the letterbox. Please ensure you will either be in, or have made suitable arrangements. Sweet Sisters Cakery will not be held responsible for parcels being returned, lost or held if you are not available on delivery.  

 

Website Links

Sweet Sisters Cakery may include links to external websites (e.g. links to businesses stocked by Sweet Sisters Cakery). Please note that Sweet Sisters Cakery accept no responsibility for the content of third-party websites.

 

Copyright

This website and all its contents are the sole property of Sweet Sisters Cakery. You are not authorised to use any of this site’s content for any reason. If you wish to use any content from this website you must first obtain written confirmation from Sweet Sisters Cakery.

 

Amendments to these terms and conditions

Sweet Sisters Cakery reserves the right to make any changes to these terms and conditions at any time, without notice. Please ensure that you keep up to date with these terms and conditions as by using this website you agree to all of the above. 

PRIVACY POLICY & COOKIES


  

Sweet Sisters Cakery takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

 

Sweet Sisters Cakery will only collect and hold information in line with the General Data Protection Regulation (GDPR). By making a purchase or setting up an account you will need to provide the following personal information:

 

  • Your name
  • Delivery/billing address(es)
  • Email address
  • Phone number (optional)
  • Payment details
  • A password (only applicable when setting up an account)

 

Sweet Sisters Cakery records this personal information to provide its services e.g. completing orders. This information may also be used to send you marketing materials such as information regarding new products and/or services (usually via email) if you agree to receive these.

 

Additionally, when browsing the Sweet Sisters Cakery website, a variety of additional data regarding your use of these web pages will also be gathered - also know as cookies (not the edible kind). Information such as (but not limited to) what time you were browsing, how long you were on the website and what pages you looked at. 

 

This additional data does not link to any of the personal information (as outlined above) e.g. It will not provide a name alongside of how long a person was on the website. This is simply used to provide an overview of how well the website is performing and how you/the public interact with it. If you wish to, you can choose to opt out of this by following this link.  

 

If for any reason Sweet Sisters Cakery believes that an order has been placed fraudulently all relevant information regarding this will be shared with the required third party fraud prevention companies, banks and the police. 

 

If you have any questions regarding this information please contact Sweet Sisters Cakery.